TERMS AND CONDITIONS
It is assumed that visitors and customers of Isabel Sews Fabric website, agree to the terms and conditions specified. Changes to these terms and conditions can be made at any time and will take effect immediately after publication. Customers are advised to visit the terms and conditions frequently to stay up-to-date.
WHAT WE DO
Isabel Sews Fabric is a UK-based online retailer that sells premium quality cotton fabrics in half metre and metre lengths. Our mission is to sell premium quality cotton fabrics with modern, alternative designs.
PHOTO COLOUR ACCURACY
We use a combination of stock images (from the designer/manufacturer) and our own photographs to present the fabrics we sell. All parties have tried their best to represent the colours as accurately as possible. However, we can't guarantee an exact match as colours can vary depending on your display settings, and therefore fabrics may look different upon arrival.
WASHING AND SHRINKAGE
Some of the fabrics we sell have been pre-washed. However, if you intend on washing your fabric please bear in mind that there is a risk of shrinkage. Therefore we recommend purchasing slightly more fabric than necessary. If you intend on washing your fabric please do so before using it.
PAYMENT
We use secure payment facilities for online purchases. Customers can pay for their orders using PayPal and Visa/Debit card. All of our online transactions are processed securely by our merchant service provider (PayPal powered by Braintree) and/or PayPal. Your credit card number will be encrypted when your order is placed using SSL encryption software. Our merchant providers then inform us, via the encryption system, the outcome of the transaction. Once your transaction is complete you will receive an email to confirm your order has been paid for. Please keep this email as proof of purchase.
DELIVERY
We aim to process all orders within 2 working days, Monday - Friday. UK orders will be sent via Royal Mail 48 hour tracked service. Orders over £60 will be sent free of charge. Isabel Sews Fabrics cannot be held responsible for late deliveries or for any undelivered orders.
TRACKING
UK – All orders will be sent via Royal Mail 48 hour tracked service. Isabel Sews Fabrics will use your e-mail address in order that Royal Mail can provide you with a tracking number to allow you to track your delivery. If you place a very large, high value order we may need to use a courier and the courier will provide you with a tracking number instead. An additional cost may be incurred.
INCORRECT ADDRESS & UNDELIVERED PARCELS
If you provide us with the wrong delivery address and the parcel is returned to us it is the customer's responsibility to provide us with a new delivery address. The customer will also be required to pay for the postage. The best way to avoid such a scenario is to double-check your details before placing your order.
LOST PARCELS
In the unlikely event that your order doesn't arrive please contact us and we will investigate the situation. Royal Mail does not consider a parcel as lost until 10 working days after the due date. If 10 working days have passed and your order has still not arrived we will resend the fabric (if possible) or a full refund will be issued.
CUSTOMS
Customers are responsible for any additional charges at customs. Unfortunately, this will delay delivery. This is out of our control so we can only apologise for the inconvenience.
Please note that Isabel Sews Fabric does not ship outside the UK.
PRIVACY
Please refer to our Privacy Policy.
YOUR RIGHT TO BE FORGOTTEN
If you have an account with us and you would like to be forgotten please e-mail helloisabelsews@gmail.com. In order for us to process your request as quickly as possible please provide as many details as you can. If you can't remember which email address you used to shop with us we can always use your name, phone number and delivery address instead.
WHAT IS THE RIGHT TO BE FORGOTTEN?
As a user of the internet at some point you have voluntarily given up your name, email address, phone number and all kinds of personal data. As all of this information represents you as an individual then you also have the right to take it all away. If you don't want a particular website or company having information about you, or if you feel a website or company is tarnishing your reputation, you can ask them to erase everything they know about you. This is your right to be forgotten.
WHAT HAPPENS WHEN WE FORGET YOU?
If you make a request to be forgotten we will delete any personal data you gave to us when you made your account. Once your account has been deleted you will lose access to:
If you are absolutely sure you want to be forgotten please don't hesitate to e-mail helloisabelsews@gmail.com.
RETURNS AND REFUNDS
Cuts of fabric cannot be returned. Once they are cut from the bolt the fabric is considered a personalised order. However, if the order is damaged or defected it can be returned within 7 days of the due date and a full refund will be issued or an exchange will be sent to the customer’s address. Proof of purchase will be necessary. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
COMPLAINTS
Complaints can be made by emailing us at helloisabelsews@gmail.com. Complaints are handled on a case-by-case basis to ensure that each complaint receives the individual attention it deserves. Our aim is to respond within 24 hours.
COOKIES
Isabel Sews Fabrics uses cookies in accordance with Google Analytics for statistical analysis. This data is used to improve our site and your shopping experience. PayPal requires the use of cookies to process transactions. Instagram, Facebook, Twitter and Pinterest require the use of cookies to use social network functions. However, this is out of our control so please refer to each sites' terms and conditions. It is assumed that by continuing to use Isabel Sews Fabric website you are giving us your consent to use cookies. To disable cookies please refer to your web browser’s FAQ for more information.
COPYRIGHT
Please don’t steal our logo and original content. We encourage customers to share our content but not to claim Isabel Sews Fabric assets, content and products as their own.
LINKS TO OTHER WEBSITES
We like to promote services of like-minded people and share things we enjoy but Isabel Sews Fabric is not responsible for problems that arise from links to other websites.
CONTACT
Any queries can be sent to helloisabelsews@gmail.com
LAST UPDATED: 28 APRIL 2026
REFUND POLICY
We know that buying fabric online is a challenge and sometimes it's just not quite right. So we are pleased to offer a returns service, providing that the fabric has been unwashed and uncut.
It is worth noting that once fabric is cut from the bolt it's considered a personalised order, so is exempt from the returns policy.
Please contact us at helloisabelsews@gmail.com if you have any problems with your order before sending any fabrics back. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund.
Please note that unless your order is damaged or defective, you are responsible for postage costs. Please make sure you get a proof of postage for your records.